RIV - Удовлетворение посетителей

Обслуживание Покупателей

Удовлетворение посетителей

Dear Customer,
RIV Rubinetterie Italiane Valvole S.p.A., considers the improvement of its relationship with Customers as one of the main Quality targets. To get this, it is important to obtain as many information as possible about our relationship, in particular we should know the Quality level really perceived from you. Therefore, we kindly ask you to send us back this questionnaire completely filled in. Thanks for your kind co-operation.
Personal data
Mark your choice as follows. Don't mark any choice, if your answer is not applicable.
Quality of the Technical Support
Clearness and easiness of consultation of the catalogue data
Clearness and easiness of consultation of the web data
Quality of the Product
General quality of the product
Functionality of the product
Quality-to-price ratio
Development of new products
Quality and adequacy of the packing
Quality of the Business Relationship
Relationship with the sales agent
Relationship with the sales staff
Quickness and efficiency in the responses
Punctuality in the shipment
Efficiency in the freight service
Quickness and efficiency in handling any complaint
Overall quality of the service offered to the customer
Remarks and Tips
* Mandatory Fields

Application for authorisation to return goods

Download the form

The form can be printed and sent us by fax to the number 0163 411914 or it can be saved in your PC, filled out and sent as attached by e-mail to riv-vg@riv-vg.com.